- Shipping & Returns
Shipping & Returns
We ship to virtually any address in Australia for $9.95 flat rate fee by normal post.
If you need your order urgently, then we recommend Express post. Please note that express-shipping rates are weight-based. That is $14.95 for parcels up to 500 Grams and $24.95 for orders from 500 Grams up to 2kg. If your parcel's weight exceed 2kg we will contact you for any extra payments. Note that there are restrictions on some products, and some products cannot be shipped to via Express post.The weight of any item can be found on its detail page. To reflect the policies of the shipping companies we use,Parcels that weigh part kilograms will be rounded up to the nearest full kg.
When you place an order, we will estimate delivery dates for you based on the availability of your items and the shipping options you choose. We always try to send your parcel as soon as we get your order, however, in some circumstances it might take up to 3 business days for handing your items.
You may return most new, unopened items within 30 days of delivery for a refund minus delivery fees. However, It only happens if we receive them in original packaging, unopened and unused.. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 3 working days after we receive returned items.
If you need to return an item, simply contact us and one of our friendly team members will help you.